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Eurostar - occasional widespread disruption and delays for passengers (merged posts)
5.8.2025 (Tuesday) 09:38 - All running AOK
 
Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by grahame at 08:22, 4th December 2022
 
There are two flavours of Farringdon Station: Farringdon, code ZFD (which is the Thameslink one), and Farringdon (Elizabeth Line), code FDX. The GWR planner works with the first and refuses the second. NRE's planner won't even let you enter FDX.

Not very clever, these journey planners, are they?

Following up on a tangent.

10 days or so ago (23rd November 2022), checked in and in the lounge at Brussels Midi awaiting Eurostar boarding, I glanced at the Information desk that was there providing London information for visitors.  Sparse, but there were London Underground maps to help (one presumes) people plan and follow onward journeys in our capital.

Except

The maps are dated June 2017!

No Nine Elms; no Battersea Power Station.
No Barking Riverside
No Elizabeth line!

I noted (it may have been St Pancras a couple of weeks earlier) a similarly out of date tube map on the wall for people to look at, but somewhat discounted that as being akin to a piece of artwork; in the fabric, and are people interested in reading an underground map as they leave?

Arriving into St Pancras, the waymarking to other public transport services did not look brilliant to put it mildly - having said which, I shot through as I had a close (or supposed to be close) connection at Paddington onto a last connection of the day

I WOULD thank Eurostar for honouring my booking when I arrived 2.5 hours late in Brussels due to a DB cancellation (the 2 hourly Frankfurt to Brussels express), but the general flavour of the organisation is one where maximising revenue and minimising the cost of handing them is prioritised over actually providing a good experience.


Re: Keeping onward passenger information current - Eurostar
Posted by Electric train at 10:32, 4th December 2022
 





Following up on a tangent.

10 days or so ago (23rd November 2022), checked in and in the lounge at Brussels Midi awaiting Eurostar boarding, I glanced at the Information desk that was there providing London information for visitors.  Sparse, but there were London Underground maps to help (one presumes) people plan and follow onward journeys in our capital.

Except

The maps are dated June 2017!

No Nine Elms; no Battersea Power Station.
No Barking Riverside
No Elizabeth line!

I noted (it may have been St Pancras a couple of weeks earlier) a similarly out of date tube map on the wall for people to look at, but somewhat discounted that as being akin to a piece of artwork; in the fabric, and are people interested in reading an underground map as they leave?

Arriving into St Pancras, the waymarking to other public transport services did not look brilliant to put it mildly - having said which, I shot through as I had a close (or supposed to be close) connection at Paddington onto a last connection of the day

I WOULD thank Eurostar for honouring my booking when I arrived 2.5 hours late in Brussels due to a DB cancellation (the 2 hourly Frankfurt to Brussels express), but the general flavour of the organisation is one where maximising revenue and minimising the cost of handing them is prioritised over actually providing a good experience.



Eurostar less than a year ago was in financial dire straits, very close to ceasing trading due to the loss of revenue due to the pandemic with the impact of new border controls due to Brexit.  During the pandemic Eurostar received very little support from the UK or EU governments other than furlough.  This year doing a refresh of the station facilities was perhaps low on their priority list.

I believe there is a Eurostar brand re-launch in 2023 where the Eurostar (UK - Europ) becomes Eurostar Yellow and Thalys Eurostar Red I suspect the station facilites will be part of that rebranding.

 

Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by Electric train at 12:43, 5th June 2023
 
Eurostar appear to be shrinking it services, and its not due to lack of demand, today is the last of the Euro-Disney direct services, the Ski specials are unlikely to operate next season.  The reopening of Ebbsfleet and Ashford until 2025 at the earliest.  Eurostar have stated the demands on post Brexit the UK being a EU "third Nation" which require extra Passport checks and the soon to be introduce biometric checks, all of this is something the Terminal Stations were never designed for or have the space for.

Add to this the Amsterdam / Rotterdam service could be suspended for at least a year while construction work takes place at Amsterdam Central.

https://www.independent.co.uk/travel/news-and-advice/eurostar-amsterdam-rotterdam-stop-trains-2024-b2351384.html

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by infoman at 16:49, 11th June 2023
 
inquirey as in the header

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by ChrisB at 17:23, 11th June 2023
 
Certainly stops at Lille

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by grahame at 17:36, 11th June 2023
 
Certainly stops at Lille

inquirey as in the header

Here's the early summer 2023 timetable.   London to Paris nonstop; London to Brussels, some trains call at Lille and some are extended to Amsterdam. Click on image to enlarge.


Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by ChrisB at 17:48, 11th June 2023
 
Thanks G - Hadn't realised Paris's had the Lille stop removed. Maybe a result of the pandemic

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by grahame at 18:45, 11th June 2023
 
Thanks G - Hadn't realised Paris's had the Lille stop removed. Maybe a result of the pandemic

Or maybe because of Brexit  - reduced traffic to Brussels leaves more space on those trains for the intermediate stop (and the Amsterdam extensions at times) and Paris is by far the broader flow / don't need to waste time stopping the London <-> Paris trains at Lille.

No local Lille <-> Paris traffic, so that's not an issue

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by Electric train at 05:34, 12th June 2023
 
Thanks G - Hadn't realised Paris's had the Lille stop removed. Maybe a result of the pandemic

Or maybe because of Brexit  - reduced traffic to Brussels leaves more space on those trains for the intermediate stop (and the Amsterdam extensions at times) and Paris is by far the broader flow / don't need to waste time stopping the London <-> Paris trains at Lille.

No local Lille <-> Paris traffic, so that's not an issue

Removal of the Lille stop is likely to be Brexit related as is Ashford and Ebbs Fleet, there may not be space for the post Brexit additional passport checks now required by UK Borderforce, EU (French Border Police) at these stations.

Most Eurostars are full going to Paris so do Eurostar need those additional stops?

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by grahame at 15:43, 14th June 2023
 
Confirmation it's purely profitability - from the Daily Star - in an article about what the lack of services at Ashford has done to the town

“While we continue to operate in an uncertain and fragile environment, we must focus on our most profitable inter-capital routes to enable us to meet our financial commitments, stabilise our operation and our customer experience, before considering any further developments.

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by Electric train at 18:01, 14th June 2023
 
Confirmation it's purely profitability - from the Daily Star - in an article about what the lack of services at Ashford has done to the town

“While we continue to operate in an uncertain and fragile environment, we must focus on our most profitable inter-capital routes to enable us to meet our financial commitments, stabilise our operation and our customer experience, before considering any further developments.


Do wish the press would use the correct terminology (sic)  the Daily StarAshford in Kent is the location of the Eurostar terminal closed three years ago during the pandemic.[/quote] station yes terminal no, I don't recall Eurostar services terminating at Ashford!


I do find it a bit rich that Kent compalin about the loss of the International rail services, they did vote 65.4% to leave the EU, but I supose they want their cake and to eat it

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by infoman at 07:36, 7th March 2025
 
Breaking news on Sky news,due to unexploded WW2 bomb near Gare De Nord

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by stuving at 08:43, 7th March 2025
 
Breaking news on Sky news,due to unexploded WW2 bomb near Gare De Nord

This bomb - a biggie - was found on, or even buried under, the track during overnight work by SNCF. It's about 2.5 km from Gar du Nord, in Seine-St-Denis. So all trains using Gare du Nord have stopped, and I imagine a lot of stock is unable to enter service at all. Some services are starting short or being diverted:

Eurostar (Belgium/Netherlands): Marne-la-Vallée.
RER B :  la Plaine Stade de France et Aulnay-sous-Bois - limited service only
RER D : Stade de France Saint-Denis  - limited service only
Ligne K : Mitry  - limited service only
Ligne H : Saint Denis  - limited service only
Other TER: - mostly no service.
TGV: one an hour from Gare de Lyon

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by ChrisB at 08:56, 7th March 2025
 
They are probably very glad that PSG's Euro game was Wednesday & That French rugby team are playing away this weekend

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by grahame at 09:01, 7th March 2025
 
The story on Sky is at
https://news.sky.com/story/all-eurostar-trains-to-london-cancelled-after-unexploded-wwii-bomb-found-13323152

and the BBC is live tracking it at
https://www.bbc.co.uk/news/live/cz6l257gnjqt

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by rogerw at 10:53, 7th March 2025
 
I am glad that I travelled back yesterday

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by Hal at 15:34, 7th March 2025
 
Services into and out of the Gare du Nord to restart at 18.00 (French time).

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by Chris from Nailsea at 15:53, 7th March 2025
 
Just out of idle curiosity on my part: was it a German or a British bomb?  We both bombed Paris, during the course of the Second World War. 

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by stuving at 19:08, 7th March 2025
 
Just out of idle curiosity on my part: was it a German or a British bomb?  We both bombed Paris, during the course of the Second World War. 

One of the RAF's according to the démineurs.

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by Chris from Nailsea at 19:40, 7th March 2025
 
Oops - sorry, Paris! 

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by infoman at 12:04, 25th June 2025
 
Due to cable theft at Lille in Northern France.

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by matth1j at 12:48, 25th June 2025
 
https://www.bbc.co.uk/news/articles/c4gedxe7wnro

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by Chris from Nailsea at 15:04, 25th June 2025
 
Thank you for providing us with that link to the source news story, matth1j.

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by Chris from Nailsea at 19:22, 25th June 2025
 
And here, in much more useful detail than the original post, is the news item from the BBC:

Eurostar passengers face severe delays after cable theft



Eurostar passengers are facing a second day of severe delays after two people died on the railway track in France and then cables were stolen.

The high-speed rail operators says repairs are complete and the railway line is open again, but delays will last until the end of the day.

Eurostar said passengers should postpone their journey, after the disruption saw services cancelled and delayed in both directions on lines connecting London with Paris, Brussels and Amsterdam.

Eurostar said there was already knock-on disruption on Wednesday after two people died in separate incidents on the LGV Nord line on Tuesday, but services were further impacted after cable was stolen on the same line.



The theft near Lille, which French media said was of around 600 metres of copper cables, caused trains to be rerouted, leading to extended journey times. Further cancellations are not expected on Wednesday now that the railway line is repaired.

Eurostar said that so far, five trains between London and Paris have been cancelled. It added that impacted passengers can change their travel plans for free or request a full refund.

"We're very sorry for the impact this is having on our customers," Eurostar said in a statement. "Our teams are working closely with the French authorities and infrastructure teams to manage the situation and restore services safely."

The operator earlier said one track had reopened, allowing some trains to run in both directions until full repairs were completed.  Water is being handed out to passengers onboard delayed trains, and stations are also very busy.  Hundreds of people are queuing at London's St Pancras International railway station trying to access the service centre to rebook onto other trains.

Elizabeth Romijn, a yoga teacher from the Netherlands, told PA news agency at St Pancras that the situation was "very chaotic" and people were having to sit on the ground because there were not enough chairs.  The 75-year-old was planning to travel home to Brussels after visiting friends in Surrey.  "My plan is to just wait. Maybe I should go and be more proactive and go to ask one of the staff but nobody seems to know anything," she said, adding that "it's quite horrible long queues."

The railway line in France was closed for much of the afternoon and evening on Tuesday after the two fatalities between Lille and Paris.  Services were cancelled on routes to and from Paris while trains between London, Brussels and Amsterdam ran with delays.  Eurostar said disruption continued into Wednesday as trains and crew were displaced.


Simple. You just have to make another effort to post a link and quote your source.

Chris from Nailsea.

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by grahame at 19:31, 25th June 2025
 
Elizabeth Romijn, a yoga teacher from the Netherlands, told PA news agency at St Pancras that the situation was "very chaotic" and people were having to sit on the ground because there were not enough chairs.  The 75-year-old was planning to travel home to Brussels after visiting friends in Surrey. 

And there you have it - the Eurostar system works fine when there are no incidents, but as soon as they get an incident there isn't enough extra in the system to cope with it and it becomes more unpleasant than it need to.

I suspect we could draw a parallel with GWR here who have enough drivers and train managers provide they are all fit, well and make themselves available and there and no extra calls on resources such as needed to work around engineering.  Problem is that such days are few and far between.

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by TaplowGreen at 21:44, 25th June 2025
 
Glad to see that "water was being handed out to passengers on delayed trains"........at least they didn't have to rely on a Deliveroo driver with a deadly aim! (Or should that be Delivereau?) 

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by IndustryInsider at 11:16, 26th June 2025
 
Slightly off-topic, but all GWR IETs have an abundance of water supplies on board and if there is a power failure they can usually go over to 'Diesel' mode to keep all the important on-board systems including air-conditioning on until the train can move.

GWR 387s have no water on board and if there is a power failure they are usually stranded and start to 'load shed' quickly, meaning important on-board systems like air-conditioning only work for a short while.

The wrong way round?

Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by Chris from Nailsea at 19:40, 4th August 2025
 
From the BBC:



Passengers on several Eurostar trains are facing delays and cancellations after a power supply issue on a rail line in northern France led to its closure.

The Eurostar website shows at least nine services on Monday between London and Paris have been cancelled, while a further 15 services have been delayed.

The problem started at about 08:30 local time (06:30 GMT) on Monday and disruptions are expected to continue until the end of the day, with trains being diverted to run on slower lines.

Eurostar has advised passengers to postpone their journeys if possible.

Some services between Brussels and Paris and between Amsterdam and Paris have also been cancelled, delayed or faced other disruptions due to the rail closure, which happened on the high-speed line between Moussy and Longueil in the Hauts-de-France region.

French track network operator SNCF Réseau said on its website that the "severely disrupted" services were due to a power supply issue which required "major repairs".

It predicted delays of between one and five hours on the Eurostar, as well as its other services TGV inOui and Ouigo.

Trains between London-Amsterdam, Brussels-Amsterdam, Brussels-London and Brussels-Cologne have not been impacted.

Eurostar said SNCF Réseau had told it that one track would be reopened at 18:30 CET (17:30 GMT) and that this would "allow trains to run again on the high-speed line but with limited service".

"Traffic should be able to resume on both tracks tomorrow morning when services start running again," it added.

Extra staff have been sent to affected stations to help passengers.

August is a peak period for cross-Channel travel due to school holidays, meaning services are often busier than normal.

Monday's disruptions come nearly a month after a Eurostar train travelling between Brussels and London had to be evacuated in northern France due to a power failure.

And in June, there were two days of major disruptions after separate fatal incidents on France's LGV Nord line, which was followed by cable theft.


Re: Eurostar - occasional widespread disruption and delays for passengers (merged posts)
Posted by stuving at 22:21, 4th August 2025
 
SNCF were not saying much about what that was caused by. It was electrical, in the supply to the OLE, and they said early on they knew what the fault was. It required substantial repairs - about ten hours by the time trains ran again. But losing the capacity of the LGV for that long inevitably takes out a lot of trains, only a fraction of which can be routed along other lines.

 
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