| Re: GWR web app update: be aware Posted by ChrisB at 19:02, 19th February 2026 |     |
As part of this update, new users will not be able to sign-up for pay-as-you-go accounts from 12:00 on Tuesday 17 February until 17:00 on Tuesday 24 February.
Existing pay-as-you-go customers will be able to access their accounts as normal until 22:00 on Monday 23 February, when the update takes place. It is expected that pay-as-you-go accounts will be available again at 17:00 on Tuesday 24 February.
A bit of a pain, if going to work on Tuesday morning using PAYG.
More of a pain as multiple usage of the same payment card to the same retailer often flags as fraudulent usage.
Existing pay-as-you-go customers will be able to access their accounts as normal until 22:00 on Monday 23 February, when the update takes place. It is expected that pay-as-you-go accounts will be available again at 17:00 on Tuesday 24 February.
A bit of a pain, if going to work on Tuesday morning using PAYG.
Immediately after the update, you will only be able to buy one journey per transaction. This can be a single or return journey, or a return journey made up of two single tickets.
If you need tickets for multiple journeys, please complete them as separate purchases.
We are working hard to restore multiple-journey bookings as soon as possible.
If you need tickets for multiple journeys, please complete them as separate purchases.
We are working hard to restore multiple-journey bookings as soon as possible.
More of a pain as multiple usage of the same payment card to the same retailer often flags as fraudulent usage.
| GWR web app update: be aware Posted by Mark A at 18:45, 19th February 2026 | |
GWR is making changes to their app: if you use it you'll need to take action. More from GWR here:
Mark
https://www.gwr.com/web-and-app-update
